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FAQS

Planning a Home Improvement Project? We Can Help!

What Area(s) do you service?

While headquartered in Alpharetta, Property Pro Services serves customers throughout Metro Atlanta and surrounding counties. Check out our service area.

How long has Property Pro Services been in business?

Property Pro Services has proudly been in business since 2015.  Our staff have all been involved in the construction and renovation industry with other companies prior to forming Property Pro Services, LLC.

Are you licensed and insured?

Yes, and yes.   We are a NASCLA (National Association of State Contractors Licensing Agency) licensed as a General Contractor authorized to do business in the State of Georgia and South Carolina.  We carry all appropriate insurances including General Liability, Auto, Workers Compensation, EPLI and Umbrella coverage with aggregate totals above what is standard.  Our breadth of coverages may seem excessive; and yes, these policies are costly and require a spotless claims history, but we believe our clients should have complete peace of mind when we are working in their home.

What is your license number?

Property Pro Services’ Georgia Commercial Contractors license number is GCLT-CO000518. You only want to work with a contractor that is licensed. When you have a contractor’s license number, you can call or go to http://verify.sos.ga.gov/verification/Search.aspx?facility=Y the Georgia Secretary of State’s licensing bureau and confirm that the license number is valid and up to date.

Can you provide references?

Yes, we can! You are welcome to review our referenced located on our “Our Story” page of our website. We also suggest you read over our reviews on portals such as Google, Facebook, Angie’s List, Home Advisor, Nextdoor and Thumbtack.

How much do estimates cost?

Our project management staff will meet you at your project location and provide a free, no obligation estimate/quote for your planned project.  We offer a free initial design consultation as well if you aren’t sure what you want your project to look like and need help getting started.

What payment methods do you accept?

Property Pro Services accepts cash, checks, home equity checks and payment by credit card.  We also partner with Greensky Financing to offer a variety of low cost, affordable financing options such as same as cash, interest only, and traditional loan programs.  Ask your Project Manager about the multitude of financing options we offer, I am sure there is one that is right for you.

Do you provide a warranty on materials purchased from Property Pro Services?

We pass on the manufacturer’s warranty for all materials we purchase for our clients. Some of these are lifetime warranties.

Do you provide a service warranty?

Yes – we offer a 1-year warranty on labor and materials not covered by manufacturer’s warranties.

Do you have architects, interior designers, and other specialists on staff at Property Pro Services?

Yes and no. We do not have architects on staff, but we have relationships with top architects and architectural firms. We do have interior designers, kitchen designers, project managers, and various trade professionals on staff.

Can you help with the design phase of my project?

Yes. If you want us to design your project, we will do that for you. By working with Property Pro Services, you can take full advantage of our process, which breaks down remodeling into various components. Therefore, you can use us for design, purchase materials from us, and all the construction.

Will you obtain permits and set up inspections if required for my project?

Not every job will require permitting or inspections, but most remodeling projects do in some way change the structure of your home and if permits and inspections are required, we will let you know what kinds of permits are required, how to get them and also pull those for you.

What is your timeline for completion?

It’s important for homeowners to have a clear picture of when contractors will start and complete a project and be aware of any circumstances that might affect that schedule.  Here are a few additional questions that will further clarify your projected timeframe:

  • Are there any other projects you are working on now that could affect our schedule?
  • Do you have any current bids that haven’t been finalized that could impact this job?
  • How will change orders and unexpected conditions be addressed that might affect our timeline?

What is your payment schedule?

The Better Business Bureau advises never paying for the full price of contracting work upfront, and a reputable contractor shouldn’t ask you to.  It is important to discuss payment terms before construction begins and be aware of exactly how much is due and when.  We typically require a portion of the contract amount when work begins and then depending upon the scope of the project, either have the balance paid upon completion or have portions paid at various completion stages during the project lifecycle.  Specifics about payment terms will be detailed in your contract for service with us.

What way would you like us to communicate with you?

Not only do you need to have a designated point of contact, but you also need to know the best way to reach that person, and at what times they will be available to respond to you. (Property Pro Services assigns you a Project Manager who will manage all aspects of your renovation project.)  We often need to reach you for input or when things come up so please let us know if you prefer to be contacted via phone, text message or email.  Your Project Manager will provide you their information, the best way to reach them and when, and give you a general timeframe of when you should expect to hear back from them.

How will you clean up at the end of the day?

A quality contractor will make sure that end-of-day clean-up is always taken care of by their crew, whether the project lasts one day or spans several weeks. Establish that they will remove trash (and learn where it will be disposed of), pick up stray items like nails from floors and outdoor areas, and wipe down surfaces that have gotten dusty during construction at the end of every work day.

How and where will tools and materials be stored if the job spans multiple days?

Part of keeping a clean, clutter-free workspace once our team has left for the day includes putting tools away. If we have large pieces of equipment we plan on storing in your home every evening, please let us know where they can be kept and how they can be transported there. (You probably don’t want heavy items to be dragged across your hardwood floors on their way to the garage!)

What steps will you take to protect my property?

This may be one of the toughest questions to ask a contractor simply for the fact that it may seem disrespectful. However, it’s an important one that you’ll need to ask in advance of construction.

Your contractor should be willing to take reasonable measures to protect your property, so be sure to ask what specifically they will do.  Property Pro Services wants your renovation project to be as smooth and enjoyable as possible so we can protect your property in the following ways as well as other depending upon your situation.

  • Use tarps to cover large furniture items and surfaces in work areas
  • Wear shoe coverings when we enter your home
  • Recommend items that you should move to other areas of your home to protect them from damage
  • Close or lock doors as necessary when entering and leaving your home

How will additional charges be dealt with?

As much as we plan, home improvement can be unpredictable at times.  Once a project is underway, it is possible that circumstances will arise that increase the estimated price that was originally offered to you.  We will never proceed with work outside of your approved scope of work without first gaining your approval and executing a formal change order with updated pricing.